NERD's Terms & Ordering Info

 

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Terms & Guarantees

Payment Info

Payment Plans

Credits/Refunds

Shipping

International Orders

All sales are subject to the following:

Terms & Guarantees

• All prices listed are in US dollars for single animals, and do not include shipping fees unless otherwise specified.

• All animals are guaranteed to be correctly sexed, feeding, and healthy, and accurately match any description and/or pictures sent to customer prior to shipping, unless previously discussed and agreed upon by customer & NERD.  We do not guarantee animal temperament unless otherwise specified.  We do expect you to inspect your animal(s) upon receipt to verify condition and gender.  If there are any issues, (i.e. incorrectly sexed), please bring it to our attention immediately - DON'T wait days or weeks.
• Please open shipping boxes and inspect all animals immediately upon receipt of shipment.  If you have any concerns regarding your order, you must notify us within 12 hours of receipt of your shipment.  If we have not heard from you within 12 hours of you receiving your shipment, we will consider your transaction complete.  In the unlikely event that an animal is DOA, photographic proof will be required.  If you cannot provide photographs, you will be required to send the expired animal back via next day air at your expense.  Animals DOA will be replaced or credit issued at our discretion. 

We want you to be happy with the animals you receive from NERD; if there are any problems we need to know about them right away.  Also, in the event you need to contact us regarding any issues with animals you receive from us, PLEASE CALL in addition to e-mailing us.  We get so many e-mails in the course of a day that we may not have a chance to address them all at once, thus cannot always guarantee a fast turnaround.  If you have an urgent or pressing issue regarding a shipment, please call Ryan or Andy at 603.382.2772. 

• Animals are guaranteed for 48 hours after leaving NERD.  Once a reptile leaves our facility we have no control over the care they receive from you.  We take a lot of pride in ensuring that the reptiles we sell are immaculate, well-started animals that thrive under proper care, and want you to be as successful as possible with the animals you receive from us.  If you have questions or concerns, CONTACT US!!!  We cannot help you with problems that we don't know about.  We are available via phone & e-mail.  PHOTOS ARE REQUIRED FOR PROOF IN THE EVENT THAT AN ANIMAL DIES.  Please refrigerate the body until you receive further instructions from us.

 

• Genetics are 100% guaranteed as described.  Hets are sent with signed, authorized photo-ID documentation, and copies are retained here for future reference.  We also offer AVID microchip implants at a per-animal fee of $25.  Microchip barcode data will be added to your ID paperwork, and we will be happy to help you transfer the microchip registration to your name or company name. 

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Payment Information

Payment in full is required prior to shipping your order.  We accept the following payment methods:

• Paypal: direct transfer, credit card & eChecks. You do not need a Paypal account to pay with a credit card.  We also accept eChecks via Paypal, but your order will be held until funds clear. 
• Credit cards via phone.  Please contact us at 603.382.2772 or 603.382.3338 to place your order or e-mail us with your contact info & we'll be happy to call you.
• US Postal Money Ordres.  If you require an animal to be placed on hold, please remit your Postal Money Order via Priority Mail with delivery confirmation. When sending anything via Priority Mail, you must ask for Delivery Confirmation to get a tracking number.  We require that tracking number within 24 hours of placing the animal on hold so that we know you are indeed intending to purchase said animal.  If we have not received a tracking number within 24 hours, the hold on your animal will be released & it will again be placed for sale.  We've put this policy in place to  keep our customers from missing out on an animal they want that is placed on hold, and then never paid for by another party. 
• Personal checks, cashier's checks, non-postal money orders.  We will accept these, but as a securty measure your order will be held for 10 business days until all payments are processed and verified as legitmate by our bank.  Any exceptions will be addressed on a case-by-case basis. 
• Bank Wire Transfer - please contact us for our bank details. 

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Payment Plans

• Our average payment plan is approximately 60 days. We may accept payment plans on a case-by-case basis, and tend to be fairly flexible as long as suggested plans are within reason (Note: Stuff like $15/month for the next 2 years is NOT reasonable, so let's keep it realistic!).  Let us know your timeframe for completing the transaction, as well as the minimum payment we can expect from you each week/month, and again, will be happy to work with you to come up with something that is mutually agreeable. 
• Payment plans aren't available on every animal we sell.  Please inquire if you have any questions as to whether or not a specific animal is available on a payment plan.
• ALL payment plans require a 25% non-refundable deposit via any of the payment methods listed above.  Subsequent payments are also non-refundable.
• Prices for animals purchased on payment plans are as posted.  Please do not expect discounts on an animal that you are paying off over an extended period of time. 
• While you are paying for your animal(s), it will be fed, housed & cared for professionally, just like the rest of our collection. We do not charge extra for maintenance while you are making payments.
• We will be happy to send you updated invoices reflecting your payment schedule during the course of our transaction.  If you have questions pertaining to your balance, don't hesitate to contact us. 
• When your balance has been paid in full (including shipping fees if applicable), we will contact you to make shipping arrangements on a mutually agreeable date.
• If you change your mind on the animal(s) you are purchasing from  us, you have 60 days from the initial date of deposit for us to credit your deposit towards another animal.

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Credits & Refunds

• Payments and deposits are non-refundable unless we are unable to provide the animal(s) as agreed upon in the year ordered.  We do not offer refunds because you changed your mind, don't want to wait for safe shipping conditions, can't complete your payment plan, etc.
• Authorized refunds will be offered in the form of a replacement animal or equivalent credit towards animal(s) of your choice.
• Shipping fees are non-refundable.

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Domestic Shipping

The following policies apply to ALL ORDERS from NERD that require delivery to the customer.  Please read this section CAREFULLY!

• Shipping Address: VERY IMPORTANT!  When purchasing animals via our website, please ensure that you specify your correct shipping address with your payment!  This policy must be followed with every purchase in order to comply with Paypal's buyer & seller protection poicies.  If you do not adhere to this policy, we cannot be held responsible for misrouted shipments. 
• Shipping Methods: Shipping is done carefully via UPS Next Day Air, through Ship Your Reptiles.com.  Shipments are generally delivered to your door no later than 10:30 AM the next morning, but this may vary depending on  your location.  Delta Dash is available for airport-to-airport shipping, overnight or same-day if possible.  We always try to book same-day arrival when  using Delta Dash, but sometimes this is not available due to airline scheduling constraints.  
• Shipping Fees: You will often find that overnight (UPS) shipping IS included on the price of our animals.  Delta Dash is approximately $90 on most standard shipments (17"x17"x9") Oversize shipping crates/containers may cost more, and we will be happy to get a quote and notify you ahead of time. 
• Scheduling: We ship UPS Monday through Wednesday, and Delta Dash Monday - Saturday.  Delta Dash shipments must be arranged no less than 24 hours in advance of actual ship date.  When you purchase an animal, we will contact you to let you know that payment was received & discuss shipping options.  We DO NOT ship animals without first verifying that the customer will be present to receive tehm, so if we are unable to reach you, please contact us to make shipping arrangements.  Otherwise we will hold your animals until we hear from  you.  We are happy to feed and care for animals until they can be safely shipped.  Your animal(s) will be cared for no differently than ours until they leave our facility.
• Receiving your shipment: UPS shipments MUST have someone present to sign for the package.  If you do not sign for your package, your live arrival guarantee will be considered null & void.  Airport shipments must be picked up within 4 hours of arrival. Please discreetly inspect your shipment at the airport, as you must file a claim form before leaving in the event of a problem or DOA.

**Note: When inspecting packages at the airport, please be sensitive to other customers who may be uncomfortable around reptiles. Open the package, check to ensure your animals arrived as described, and be on your way. Do not pull your reptiles out to show off or try to scare other customers. Keep in mind that the actions of individual reptile keepers DO reflect on our hobby/industry as a whole.

• Friday & Saturday Deliveries: We do not generally ship UPS on Thursdays due to the fact that a one-day delay would mean that your animal(s) wouldn't arrive until the following Monday.  We DO NOT offer UPS Saturday delivery.  PERIOD!  If you must have your animal delivered on a Saturday, please be prepared to use Delta Dash.  NO EXCEPTIONS!

• Extreme Weather - VERY IMPORTANT!!!  With the exception of sensitive species, live arrival is guaranteed when temperatures are between 40° and 85°. It is the customer's responsibility to check their local forecast before requesting a shipment.     Regardless of temperatures required for live arrival guarantee, we reserve the right not to ship an animal if the temperature in either city (yours or ours) exceeds 90° or is below 32°.     Delivery trucks are not air conditioned. This means that in the summer sun, they can get up to 30 degrees warmer than the temperatures outside. On an 90 degree day, that's not good.  In the summer, it doesn't cool off until after 8-9 pm...much later than our daily pick-up occurs. When weather is bad, waiting really is in everyone's best interest...a live, healthy animal next week beats a dead one tomorrow.
• We do everything we can to make our customers happy, but the health and well-being of our animals comes first. We are firm believers that all animals deserve the best possible care when they're in captivity, so please don't ask us to risk their health by shipping them when it's not safe. We have been shipping animals for years with a very good track record, and this is due to the fact that we will hold off shipping in unsafe conditions. We do not offer refunds because a customer doesn't want to wait for an animal to be shipped safely.
• We use heat/cold packs as necessary, but this is only to make things less stressful for the animal(s), not to offset temperatures that would otherwise be lethal. If there were a delay in shipping for whatever reason, a cold or heat pack may stop working and be of no benefit to the animal inside.

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International Orders

• For UK/European orders, please contact our affiliate Darren Biggs at Crystal Palace Reptiles in London.  All UK orders are handled by Crystal Palace Reptiles.
• Our minimum international order is $2500.00 (US), and may vary according to destination.  Customer is responsible for all CITES application fees, inspection fees, freight/shipping charges, health certificate processing fees, and importation taxes (if applicable).  We will apply for your CITES permits upon receipt of a 25% non-refundable deposit.  Animals must be paid in full prior to shipping, and before your CITES permit(s) expires . Please be aware that turnaround time for CITES permits ranges anywhere from 1-6 months, and may take longer in some cases.
• IF YOUR SHIPMENT REQUIRES A HEALTH CERTIFICATE, you MUST make us aware of this fact WHEN YOU SEND YOUR DEPOSIT!  We do not want shipments to be confiscated because we were unaware that you needed a health certificate to be sent with your order. 

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